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Tag : guest experience

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Use Data to Unlock Meaningful Guest Insights

February 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Today's hotelier is constantly bombarded with information. In the ongoing...

Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

February 8, 2018

Intelity Voice Request ranked in the Top 3 ‘Most Liked’ product submission videos by the public; Winner to be named at HT-NEXT in March in San...

Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

February 6, 2018

Higher TripAdvisor Scores Show Hotel Beacon Guests Value Personal Service, Fast Request Fulfillment February 6, 2018 – When the Hotel Beacon completed...

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

February 5, 2018

The ALICE platform will allow Posadas to increase accountability and operational efficiency for all hotels across the eight Posadas brands via a unified and...

Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?

January 25, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The hotel industry dramatically changed with the launch of TripAdvisor in 2000....

Learning from Sushi Master Jiro

January 24, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) I trust that many of you have seen the beautiful, 81-minute documentary called “Jiro Dreams of...

Six Ways to Design a Winning Guest Experience

January 22, 2018

Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce...

Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value

January 18, 2018

By Arthur Chapin Simply keeping up with the digital expectations of today’s tech-savvy consumer is no longer an option. Exceeding those expectations is...

Live! Casino & Hotel Selects KEYPR as Guest Experience Technology Partner

January 16, 2018

New Live! Hotel to deploy KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industry Los Angeles, CA...

How a Small Guest Services Team Delivers Five-Star Service

January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...

Hotel Trends in Technology for 2018

January 10, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) We all know that the future holds many fascinating possibilities about what can be adapted to improve...

Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner

January 4, 2018

KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through...

KEYPR Announces Major Platform Release

January 4, 2018

Leading hospitality technology company releases major upgrade opening up advanced platform features and functionality KEYPR®, the leading cloud-based...

AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

January 4, 2018

Major Hotel and Conference Center Integrates Guest Service Requests, Guest Recognition, Maintenance Scheduling with Guestware January 4, 2018 – The...

Say Hello to Intelity’s New ‘Voice Request’

December 14, 2017

Amazon's Alexa enhances the guest experience by giving guests immediate access to room controls, hotel services, restaurant information and more....

Why Customer Experience Is (Rightly) Such a Hot Topic in Travel

December 14, 2017

Companies that anticipate and deliver what travellers want, when they want it, are more likely to command loyalty – and profits By Carolyn Childs...

InterContinental Malta Implements Guestware to Personalize the Guest Experience

November 29, 2017

Guestware Guest Response Solution Streamlines Request Fulfillment; Helps Anticipate Guest Preferences Seattle, WA – November 29, 2017 – Guestware...

Do You Train Your Team To Be Locally Authentic?

November 8, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) By now, the phrase ‘local authentic experience’ has been tattooed on every hotelier’s...

Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017

November 7, 2017

Global leader in automated minibar innovation to showcase wireless eTray, Neotray and eDrawer solutions New York — November 7, 2017 — Bartech, a...

Former Head of Mitel Americas Hospitality Sales Joins Percipia Hospitality Solutions as New Global VP of Sales

November 7, 2017

Chicago, IL – Percipia, a globally recognized technology leader in the hospitality industry, has named Speleos Dravillas as its Vice President of Global...

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