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Tag : guest engagement

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What Is Social Proof, and How Can You Use It on Your Hotel Website?

February 16, 2018

By Ben Hanley Shop on the web for a short time and you’ll quickly realize how integral social proof is to the online shopping experience. This...

There’s Hidden Money in Your Operation - and It Is Affecting Your Guest’s Satisfaction Too!

February 15, 2018

By Pierre Boettner CEO and Founder hospitalityPulse I remember when I started my career in the early 90’s. As the Sales & Marketing Manager for...

Flip.to Joins OPMA, Together Sparking New Conversations in Travel Marketing

February 14, 2018

Advocacy platform pairs with Onsite Rental Management Association to foster education and partnerships in the diverse vacation rental market ORLANDO, FL...

Six Ways to Design a Winning Guest Experience

January 22, 2018

Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce...

The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart

January 17, 2018

By Doug Kennedy As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month.  Although I have...

Renovate to Innovate

January 16, 2018

By Georges Panayotis At the dawn of the French Revolution, Mirabeau told Louis XVI: "Sir, when we look at where the good heads led France, perhaps...

Why Your Guests Return, and Why They Don’t: Your Employees

January 10, 2018

By Chris Dornfeld Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler...

A Top Priority in 2018: 7 Steps to Achieve Hotel Website Accessibility and ADA Compliance

January 10, 2018

By Max Starkov Background: There are approximately 48.9 million Americans with some form of disability. People with disabilities spend over $17.3...

10 Most Influential Hospitality Trends and Insights to Start 2018

January 8, 2018

Jump start the year with our round up of the top trends and insights shaping the hospitality industry right now.  1. The hotel industry's automated...

How to Encourage Guests to Write Hotel Reviews on TripAdvisor, Yelp, Google and Facebook

December 22, 2017

by Nancy Huang Online guest reviews are more important than ever. In researching hotels, potential customers are proactively seeking information about the...

Routier Helps NYC Boutique Hotels Achieve Revenue and Loyalty Increases With the Press of A Button

December 21, 2017

Hotel Indigo Lower East Side Surpasses Reward Member Numbers by 74%, Other Properties Drive Ancillary Revenue in Creative Ways by Connecting with Guests at all...

HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

December 14, 2017

Summary: HEBS Digital celebrates the firm’s many accomplishments of 2017—including the launch of the hospitality industry’s first...

Customer Service & Sales: Be Authentic

December 13, 2017

By Katie Scheer Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to...

L’Envie D’Avoir Envie, or the Desire to Desire: The Johnny Syndrome

December 13, 2017

By Georges Panayotis The heart has its reasons that reason cannot understand. In this era of customer experience, all that is authentic, all that is lived, it...

Guests and The Great Outdoors

December 6, 2017

A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and...

Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts

December 6, 2017

Imran Jivani shares how Rover Mobile PMS by StayNTouch has amplified the success of Hotel Chicago West Loop In an interview, Imran shares his insights about...

5 Essential Things to Know About Your Customers, and How You Can Use Them

December 4, 2017

By Benjamin Habbel They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...

Local Measure Releases Wellness eBook for the Hotel Industry

November 28, 2017

 - Wellness Seen as a Major Driver of Hotel Revenue and Guest Engagement for 2018 - - Industry CEOs Line Up Behind the Push Toward Healthy Living-...

Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

November 14, 2017

ALICE, the hospitality industry’s leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone...

Three Tips to Maximize RevPAR and Increase Guest Love Scores this Fall

November 14, 2017

By Adam Glickman What started as a Pumpkin Spice Latte favorite at Starbucks, pumpkin spice has morphed into nearly every aspect of consumer goods. The...

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